Return/ Exchange of a product is a service provided by Shavi Soft Solutions directly, under this policy in terms of which the option of exchange, replacement and/ or refund is offered by us to you. We only ask that you preserve the product in its original condition, tags, and packaging. There are two ways to return the product to us:

i)   Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.

ii)   Self-Ship: If we don’t offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Shavi Soft Solutions credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

During Pick Up, the delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you.